Refund policy

Every Mile Zero frame is made to order from your own route, name and choices. This page explains what that means for changes, cancellations and returns. It follows our Terms of service.

Before you approve your proof

After you order, we send you a digital proof. Nothing is printed until you approve it. Until then you can ask for changes to the route, colors, text or NFC link, or cancel your order free of charge.

After production has started

Because every frame is made to your specifications and is clearly personal, the 14-day right of withdrawal for online purchases does not apply (Article 6:230p(c) of the Dutch Civil Code). Once you have approved your proof and production has started, an order can no longer be cancelled or returned because you changed your mind.

If your frame is damaged or something is wrong

If your frame arrives damaged, has a defect, or does not match the proof you approved, email info@milezero.art within 14 days of delivery, with a photo of the problem. We will repair or remake it free of charge. This is in addition to your statutory rights as a consumer.

If your NFC tag does not scan on arrival, we replace it at no cost. If you receive an order that is not yours, tell us right away and we will put it right.

Gift cards

Gift cards are not made to order. You can cancel a gift card within 14 days of buying it, as long as it has not been used, fully or partly. Email us with your order number and we refund the amount you paid to your original payment method. Once any part of a gift card has been used, it can no longer be refunded.

How refunds are paid

Refunds go back to the payment method you used for your order. It can take a few business days before the amount appears on your statement.

Contact

Mile Zero, Bik- en Arnoldkade 20-K, 1975 CH IJmuiden, the Netherlands. info@milezero.art