Shipping policy
Every Mile Zero frame is made to order in our studio in IJmuiden, the Netherlands. This page explains where we ship, what it costs and how long it takes.
Where we ship
We ship to the Netherlands and the rest of the EU, and to selected countries outside it: the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Malaysia, Israel and the United Arab Emirates. The countries we deliver to are shown at checkout.
Shipping costs
- The Netherlands: €6.95, and free on orders from €55.
- Other EU countries: €12.95.
- Outside the EU: €19.95.
All prices include VAT. Your exact shipping cost is shown at checkout before you pay.
How long it takes
Production takes 5–7 business days after you approve your digital proof, unless stated otherwise on the product page. Shipping time comes on top of this and depends on where you live; an estimate is shown at checkout.
Nothing is made before you approve your proof, so the clock starts when you say yes to it.
Tracking and packaging
You receive a tracking link by email as soon as your order ships. Every frame has a shatter-safe plastic front (not glass) and is packed with corner protection and padding for safe delivery.
Customs and import duties
Orders to countries outside the EU may be subject to import duties, taxes or handling fees charged by the destination country. These are not included in our prices and are paid by the recipient.
Gift cards
Gift cards are not shipped. The code arrives by email within moments of your order being confirmed.
If something goes wrong
If your frame arrives damaged, or your order does not arrive, email us at info@milezero.art within 14 days of delivery (for a damaged frame, with a photo of the frame and the packaging). We will repair or remake it free of charge, or investigate with the carrier. See also our Terms of service.
Mile Zero, Bik- en Arnoldkade 20-K, 1975 CH IJmuiden, the Netherlands.